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Surface Specialists remains one of our top finish and service companies to consider when filling our service needs. These managers often refer to your list of companies when adding to or changing their service rosters. Thanks for your help throughout the year.
National Field Service Manager
Jacuzzi Whirlpool Bath
In follow up to our telephone conversation, please accept this letter as a quality statement, and/or referral for business. I am directing a nationwide network of technicians, to effect repairs on a Private Label line of jetted tubs. These tubs are being marketed by Ferguson Branches (916) throughout the USA, under our flagship labels PROFLO and MIRABELLE. It is for this reason that I have sought-out Quality organizations to do repairs either in the Finish or Mechanical areas involving warranty and non-warranty scenarios, and to this date I have nothing but praise for the work performed by your franchisees! In literally all situations, your associates have done what was asked of them flawlessly…and in the Whirl Bath industry that’s saying a lot.
In short, I have made sure to use your people exclusively, in the markets where you and we have a shared presence. Do let me know as you cover more areas, and I will be sure to replace other vendors with your company!
Customer Service Manager Ferguson
Sent to Rose Best Supervisor of Jacuzzi Whirlpool Bath
Won't you please commend Marie Hostetler for her pleasant and efficient handling of complaints and inquiries? Ms. Hostetler was most courteous and helpful in getting my tub resurfaced. Incidentally, hats off to Cindi Buck of Surface Specialists of Stone Mountain, GA for being on time, doing a super job and leaving my home clean. These ladies reflect Jacuzzi and it's policies - what a nice reflection that they give. Please commend them.
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I can't thank you enough for the terrific job you did repairing the bathtub in my soon-to-be new home. Nobody can believe that anything ever happened to the tub in the first place. It is in perfect condition and even I can't tell where you worked your "magic". Thank you for being such a delight to work with. You set me at ease from our first phone conversation and I've never felt better about spending $75. Thanks for not raising your price for 17 years... you made me smile to know your expertise was not only the best - but the best deal in town.
Needed a bathtub modified with a cut out for my Elder parents. I called a number of Companies but ended up choosing Frank Lenau at 772-888-6595 and it was the best decision. He did an excellent job at a reasonable price. It looked great and he was a pleasure to work with.
West Palm Beach, FL
My neighbor came over and looked at our kitchen counters that you recently refinished and she let out a big sigh. She just spent over $4k on granite counters and isn't as satisfied. She doesn't like the upkeep of sealing them each year and seeing all the spots and dust specks visible in the glossy surface. While we are very happy with our counters!
I want to thank you for the prompt service and the warranty on your bathtubs. I could not let our service slip by without telling you about it. Both Seth and Steve Streifel were courteous and very clean. They took their shoes off and were very professional. When Steve came to do the work, he first introduced himself and went right to work. He never took a break and was very protective of our bathroom and our decor. Our tub looks beautiful. I had to let you know, you can be proud of your workers who represent your company.
It was a real pleasure working with Steve on our repair. He was a true professional and craftsman. Stepping into the shower now feels just like it should. I know that you are probably not looking for more business in New Hampshire (He traveled from Michigan to perform the repair), but we would certainly recommend you to anyone who asks. Take care and thanks for doing such a great job.
I just had acoustic ceilings and ugly wallpaper removed from my bathrooms. Now my beige tub/showers looked worse than before next to my freshly painted walls & ceilings. After lots of research I called Surface Specialists in Simpsonville, SC. Tom just finished my two fiberglass tub/showers. One tub was modified with a cutout to make it easier and safer for my sister to get in and out. The drab beige is gone and I now have two lovely shining white tubs for so much less than demo and replacement. Now for some new flooring and finishing touches and I will have beautiful bathrooms. Tom was great to work with, we were able to get the work scheduled quickly. He showed up on time, worked efficiently, kept me informed on the process and progress and left everything clean when he was done.
Fantastic job! Contacted Chris & Beth Thompson from Mankato and had both a quote and an appointment right away. They put a new floor in our 34 year old shower and now it looks brand new. They even matched the color perfectly. Couldn't be happier.
I am so pleased with the repair of my shower floor. It's better than the original. Lee did a fabulous job. I wish he repaired other areas of the house, I'd keep him busy. I have never had a repairman go beyond his original duty. He was early and cleaned up after he was finished. I didn't have to lift a finger and that is unusual in this day and time. My shower floor had a lot of cracks and was flimsy. It will hold an elephant now and saved me the cost of a new one. He offered a lot of good cleaning info as well. Thanks again Lee, you are one of a kind.
Surface Specialists of Charleston gave my a quote to refinish my kitchen sink. When the technician arrived he said he could just polish and get the finish back to looking good and did he ever! It looks great, the cost was half the cost for refinishing and he did a great job! I called the company to tell them how happy I was and found out technician is paid on commission so he could have made more money had he just gone ahead and refinished. Good company and employees like Dustin are hard to find. I hope they appreciate what they have in him! Would definitely recommend this company.
Good Morning! We wanted to pass along a huge “Thank You” for the work you did on our tub last week. The work is beautiful – you cannot even tell where the cracks originally appeared. Also, you were very conscientious of our place - leaving everything as you found it, & so neat & clean. The whole process, from working with Sue (who is a delight & very thorough), to having the work done, went so smoothly with perfect results.
I spoke with Jerry Berger from Breckenridge this morning, & passed along our great appreciation for your professionalism & talent – highly recommending you for future work. Even after our warrantee period ends, we will keep your card for our future needs. We will also pass along your name to the other seasonal people if they should need your services.
Thank you again for all your hard work, but more importantly, for your extreme kindness.
J & G Leitschuh - Longville, MN
Bob and Alicia were courteous and did a great job on our tub repair. We needed to get our house ready to sell in 2 days and had a cracked tub that needed to be repaired prior to listing. They were able to accommodate our short notice and got the job done the next day. Thank you so much for helping us out!
We needed a simple fix for our apartments, the bathrooms all have tub/showers, but my tenants are more elderly and have a hard time getting into the tub. I started with one tub to have it cut to the shower conversion. It turned out great and soon called for another tub to be converted to shower entrance. This is much less expensive than a whole bath remodel and not all of the mess.
I am thrilled. I didn’t think stainless steel sink scratches could be repaired. They can. I looked for someone to remove cut marks from where my son’s friend cut lemons on my extremely expensive stainless steel sink instead of using the cutting board provided as part of the sink. Really. The cuts were so deep where he sawed into the metal that there were even some chips missing. I didn’t have much hope it could be repaired and so for 5 years, heartbroken, I looked at the butchered sink. I called ‘Surface Specialists’ Hakim Elaadil 713-480-8466 in Houston and texted him photos of the sink and he made an appointment for the next day. Today he promised to make it look “better” but that was all he promised. I was ready to accept the look of a “used sink with minor scratches” after all these years. Obviously, I didn’t expect him to perform a miracle. He worked literally for 2 hours sanding and polishing with no breaks. He performed the impossible. He literally made the sink look new. There is not even a hint of a scratch on my stainless sink. I didn’t think it could be done. I am sorry I waited so long. He is skilled and a very nice individual. Call him, you won’t be sad you did.
Jeannie - Houston, TX
Thanks for the great service! Your technician did a fantastic repair job on our acrylic shower walls. We'll appreciate having the shower back in service.
Ann Arbor, MI
Just moved into our new home and needed the 1st floor bathtub cut down. Bob quickly scheduled an appointment and completed the cut down. The tub looked new and even added to safety grab bars. Worked was performed higher than expected and added safety. Thanks, Bob!
We just had our bath tub remodeled to make it a walk in shower. Very professional , Nick did a great job. It is flawless and works great. Thank You
Amazing work! Bob repaired the fiberglass steps leading into our pool. The 40 year old steps look brand new! Could not be happier with the quality of work or the customer service - they are great people to work with! Thank you again.
I contacted Surface Specialists of Eastern NC to repair a large baseball size hole in my fiberglass tub. David come by at 9 am as scheduled. The repair took about 1.5 hours and I couldn't believe how great it was. The tub looked spectacular like nothing ever happened. The paint match was fantastic and I had a hard time pointing it out to him following completion. I definitely recommend this company!
Lee Stuart was on time courteous and did an excellent job on our tub and shower
Seabrook Island, SC
Dear Beth, I just wanted to thank you for all your help with my getting the old kitchen sink resurfaced. You sent me Ryan on June 13th who is just the kindest, most patient, delightful man. He worked so hard and the results are Spectacular...Better than I imaged. My grungy six foot old farm house sink is now my favorite part of the kitchen by far. I have recommended you to a lot of people and will continue to so. One Happy Lady
Service Specialists Technician, Lee, came out to the house to repair our Jacuzzi tub. He was very professional and knowledgeable. The jets now sound brand new and the repair/refinish that he made was a seamless transition. I highly recommend Surface Specialists to take care of any tub repairs that you may need.
I wish all companies operated the way Nick and April Roos operate their Surface Specialists. April helped us pick out the right refinishing look for our old outdated tub and surround. Then Nick came out and did a spectacular job without any mess. Nick came back on schedule to reattach everything. The job looks great and the customer service is simply outstanding. A 5 star job.
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